Terms of Service

The translated versions of the legal documents are provided solely as an aid to understanding the Lithuanian version. The translated documents have no legal force and cannot replace the documents in Lithuanian. In all cases of disputes or conflicts, contractual relationships between the parties will be resolved according to the terms specified in the Lithuanian version of the documents.

Current Version of the Rules 2024-08-13

1. DEFINITIONS

1.1. Seller – UAB Papricado, legal entity code 306745648, address Polocko g. 56-72, LT-01205 Vilnius, VAT payer code LT100016985410.

1.2. Online Store – this online store, accessible at https://papricado.eu/.

1.3. You / Buyer – 1) a natural person capable of concluding transactions according to applicable laws, who buys goods for personal use (not for business purposes), 2) a legal entity of the Republic of Lithuania purchasing goods as the final consumer (intending to use the goods for representational or other purposes unrelated to the resale or use of goods for business, manufacturing, or service provision purposes); 3) authorized representatives of all the above-mentioned persons.

1.4. Rules – these rules, which establish the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for the goods and services offered by the Seller, the procedure for delivery and return of goods and services, the liability of the parties, and other provisions related to the purchase and sale of goods and services in the online store.

1.5. Parties / Party – Buyer and Seller together or separately.

1.6. Goods / services – all items traded in the Online Store. Further in the Rules, ‘goods’ include services when both goods and services are sold in the Online Store, unless otherwise specified in the Rules.

2. GENERAL PROVISIONS

2.1. These Rules are a mandatory legal document that establishes the mutual rights, obligations, and responsibilities of the Buyer and the Seller and other provisions related to the purchase and sale of the goods and services offered by the Seller when the Buyer purchases goods or services in the Online Store.

2.2. In order to use the Online Store and purchase goods and services, the Buyer must agree to the Rules. By confirming their acquaintance and agreement with the Rules, the Buyer undertakes to comply with them. By purchasing goods and services in the Online Store, the Buyer agrees to the application of the Rules and confirms that they understand them. If the Buyer has not read, understood, or agreed to the Rules, they cannot purchase goods and services in the Store.

2.3. By confirming their acquaintance and understanding of the Rules, the Buyer also confirms that they meet the definition of Buyer as described.

2.4. The Seller has the right to change the Rules at any time at their discretion. Changes to the Rules come into force after their publication in the Store. If the Buyer uses the Store in any way after the publication of changes to the Rules, it is considered that they agree with all the changes to the Rules.

3. CONCLUSION OF THE PURCHASE AND SALE AGREEMENT

3.1. Both registered and unregistered users can shop in the Online Store.

3.2. The purchase and sale agreement is concluded between the Seller and the Buyer. The legal relationship and the agreement between the Seller and the Buyer are considered concluded when: i) the Buyer places an order by forming a shopping cart according to the instructions provided by the Seller, ii) the Buyer selects the delivery or pick-up method, (iii) the Buyer chooses the payment method and fully pays for the order, and (iv) the Seller confirms the Buyer’s order by showing and/or sending order information and confirmation notification (via email and/or phone) and/or VAT invoice. In cases where the Buyer does not agree with all or part of the Rules, they cannot place an order. The Buyer can form a shopping cart only when they agree with the Rules.

3.4. The Seller has the right to send or show the Buyer other intermediate notifications until the purchase and sale agreement is concluded, for example, about the necessary payment or confirmation that the payment has been received.

4. BUYER’S RIGHTS

4.1. The Buyer has the right to purchase in the Online Store under the Rules, other Seller’s instructions and guidelines, and the laws of the Republic of Lithuania.

4.2. According to the provisions of Article 6.228 of the Civil Code of the Republic of Lithuania, the Buyer-consumer has the right to withdraw from the purchase and sale agreement concluded by purchasing goods in the Online Store by notifying the Seller in writing no later than within 14 (fourteen) days in the manner specified in these Rules and the Civil Code of the Republic of Lithuania. In such a case, the Buyer bears the cost of returning the goods.

4.3. The Buyer also has the right to return and/or exchange defective and/or incorrectly assembled goods, to use the warranties applicable to the goods.

4.4. The Buyer also has other rights specified in the Rules and/or the laws of the Republic of Lithuania.

5. BUYER’S OBLIGATIONS

5.1. The Buyer is obliged to pay for the ordered goods and their delivery to the Buyer, as well as other payments (if indicated when concluding the contract), and to cover the costs of returning the goods if they fall on the Buyer.

5.2. When placing an order in the Online Store, the Buyer undertakes to correctly indicate the delivery address or pick-up location. If the shipment is delivered to the wrong address due to the Buyer’s error and the Buyer requests delivery to another address, the Seller reserves the right to require the Buyer to cover the costs of redirection.

5.3. The Buyer undertakes to accept the ordered goods according to the chosen delivery method. If the Buyer chooses to collect the goods from the pick-up location specified by the Buyer, the Buyer undertakes to do so within the time set by the Seller.

5.4. The Buyer is obliged to inspect and check the goods upon receipt. If the Buyer notices damage to the shipment, obvious defects of the goods, or any other non-compliance of the goods with the order, the Buyer must inform the Seller. The Buyer must inform the Seller about the defects in the goods by email at [email protected].

5.5. The Buyer undertakes not to use the Online Store in a way that may pose a threat to the proper operation, security, or integrity of the Online Store, or limit the possibility for other persons to use the Online Store. The Buyer is obliged to use the Online Store only for lawful purposes.

5.6. The Buyer is also obliged to comply with other requirements specified in the Rules and the laws of the Republic of Lithuania.

6. SELLER’S RIGHTS

6.1. The Seller has the right to temporarily suspend or terminate the operation of the Online Store at any time at their discretion without prior notice to the Buyer. Orders made by Buyers are completed, but from the date of suspension or termination set by the Seller, new orders are not accepted.

6.2. The Seller has the right to contact the Buyer if the Seller has any questions regarding the order or needs to clarify the Buyer’s information to properly fulfill the order.

6.3. The Seller has the right to cancel the Buyer’s order under the conditions and procedures specified in the Rules.

6.4. The Seller reserves the right to refuse service to any Buyer who acts in bad faith. In such cases, the Seller has the right to suspend or terminate the provision of services without prior notice.

6.5. The Seller has other rights specified in these Rules or the laws of the Republic of Lithuania.

7. SELLER’S OBLIGATIONS

7.1. The Seller is obliged to respect the Buyer’s privacy and protect the confidentiality of their data according to the procedure established in the Rules and the laws of the Republic of Lithuania and the Privacy Policy of the Online Store.

7.4. The Seller undertakes to deliver the ordered goods to the Buyer according to the chosen delivery method or prepare the goods for pick-up if this delivery method is selected.

7.5. According to the procedure specified in the Rules and the laws of the Republic of Lithuania, the Seller undertakes to accept goods returned by the Buyer.

7.6. If unable to provide the Buyer with the ordered goods, the Seller undertakes to refund the Buyer the money paid for the missing goods or the entire order within 10 working days.

8. PRICES OF GOODS AND PAYMENT PROCEDURE

8.1. All prices of goods sold in the Online Store are indicated in euros, including value-added tax (VAT).

8.2. The Buyer pays for the goods ordered and purchased from the Online Store using one of the following methods: electronic banking (bank link), payment cards, ApplePay. The payment partner is “Klix” (AS “Citadele banka,” Republikas laukums 2A, Rīga, LV-1010, Latvia).

8.3. Some of the payment methods listed in point 8.2 may not be available depending on technical capabilities, the specifics of the selected goods, or the final order amount.

8.3. Goods are sold to the Buyer at the prices valid in the Online Store at the time of order placement. The specific price of the goods and the amount payable by the Buyer are shown after forming the shopping cart.

8.4. If the Buyer does not agree with the indicated price, they cannot continue the order process and place an order.

8.5. The price of the goods does not include the delivery cost of the goods and the cost of services that the Buyer may order from the Seller. Unless otherwise indicated, the delivery service and other services are paid. The prices of these services and the procedure for their calculation and payment are indicated in the Online Store.

8.6. When purchasing goods in the Online Store, payment can be made using the methods indicated in the Online Store.

8.7. Purchase documents for the goods – order information, VAT invoices – are provided to the Buyer electronically in the Buyer’s account, from which the Buyer can download and/or print them. These electronic purchase documents are valid without a signature. The Seller undertakes to store VAT invoices available for download for no longer than 5 years from the date of order placement.

9. DELIVERY AND COLLECTION OF GOODS

9.1. The Buyer can choose the delivery method. The Online Store offers the following delivery (collection) methods: to Venipak, LP EXPRESS (Unisend) or OMNIVA parcel terminals located in the Republic of Lithuania.

9.2. If the Seller has all the ordered products in stock, the order is shipped the next working day.

9.2. If the Buyer does not collect the delivered goods from the chosen parcel terminal within the time specified by the courier service providing the delivery service (when the shipment is delivered, the Buyer receives an SMS or email), and the goods are returned to the Seller, the return costs are deducted from the amount refunded to the Buyer (e.g., if the Buyer incorrectly specifies the delivery/contact details or for other reasons does not collect the shipment), the return cost will be deducted from the refund. If the Seller delivers the goods to the address specified by the Buyer, it is considered that the Seller has properly fulfilled the delivery, and the Buyer cannot make claims regarding the delivery of the goods to the wrong person.

9.3. If the Seller specifies delivery, shipping, or collection fees in the Online Store, the Seller has the right to change them at their discretion. The applicable rates are indicated in the order formation window so that the Buyer has the opportunity to review them before confirming the order.

9.4. If the Seller specifies delivery, shipping, or collection times in the Online Store, the Seller has the right to change them at their discretion. The applicable times are indicated in the order formation window so that the Buyer has the opportunity to review them before confirming the order.

9.5. The delivery term of the goods to the Buyer starts from the payment of the order.

9.6. The Seller is exempt from liability for delays in the delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties or due to circumstances dependent on the Buyer.

9.7. If the Buyer accepts the shipment without remarks, it is considered that the goods were delivered in undamaged packaging, the quantity, quality, and assortment of the goods meet the terms of the purchase and sale agreement, and the additional services related to the sale and delivery of the goods were performed properly.

9.8. The Seller is not responsible for the fact that the color, shape, smell, or other parameters of the goods indicated in the Online Store may not match the actual size, shape, color, and the Buyer’s perception due to the technical features of the Buyer’s devices or subjective evaluation.

9.9. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer or their authorized representative or person who accepted the goods at the delivery address specified by the Buyer.

10. RETURN AND EXCHANGE OF GOODS

10.1. The rules for returning and exchanging the Seller’s goods purchased in the Online Store are indicated at https://papricado.eu/en/returns.

11. PROTECTION OF BUYER’S DATA AND PRIVACY POLICY

11.1. The Seller takes care of the protection and privacy of the Buyer’s data when the Buyer uses the Online Store.

11.2. The Seller’s privacy policy is indicated at https://papricado.eu/en/privacy-policy.

12. MARKETING MEASURES APPLIED BY THE SELLER

12.1. The Seller may at their discretion conduct various promotions, apply discounts to goods, and implement other marketing measures. The Seller has the right to unilaterally, without separate notice, cancel and change the set promotions, discounts, and other marketing measures at any time. Changes or cancellations are valid from the moment they are made.

12.2. When the Buyer purchases a good with a discount or gift provided by the Seller, or the Buyer pays with a gift card and the Buyer exercises the right to return the good, only the amount paid by the Buyer for the good is refunded.

13. LIABILITY OF THE PARTIES

13.1. The Buyer must use the Online Store only for lawful purposes and in compliance with the Rules and applicable laws and is responsible for violations of this obligation.

13.2. The Buyer undertakes to ensure that the data provided by them when using the Online Store are accurate, current, and correct. If the Buyer provides incorrect data, the Seller is not responsible for the consequences arising from this.

13.3. The Buyer is responsible for the security of their registration data and undertakes not to disclose them to third parties. The Seller is not responsible for the consequences arising from the disclosure of the Buyer’s information to third parties.

13.4. If the Buyer provides their data to a third party, who uses the Online Store using this data, the Seller considers such a person to be the Buyer, and all rights and obligations apply to them as to the Buyer.

13.5. The Seller is exempt from any liability if losses arise because the Buyer, disregarding the Seller’s recommendations and obligations, did not familiarize themselves with the Rules and/or the Purchase-Sale Agreement, although such an opportunity was provided to them.

13.6. If there are links to the websites of other companies, institutions, organizations, or persons in the Seller’s Store, the Seller is not responsible for the information or activities on those sites, and does not supervise, control, or represent those companies and persons.

13.7. In case of damage, the liable party compensates the other party only for direct losses.

13.8. The Seller is not responsible for the non-fulfillment of the purchase and sale agreement and/or non-delivery or delayed delivery of goods if this occurred due to the fault of third parties or due to circumstances beyond the Seller’s control and reasonably foreseeable at the time of concluding the purchase and sale agreement and could not have prevented the occurrence of these circumstances or their consequences (force majeure). If the indicated circumstances last longer than 1 (one) month, the parties may terminate the purchase and sale agreement by mutual agreement.

14. FINAL PROVISIONS

14.1. The Rules of the purchase and sale agreement and the legal relations arising between the Buyer and the Seller are regulated by the applicable laws of the Republic of Lithuania and the European Union.

14.2. The Seller has the right to unilaterally, without additional notice, change the Rules at their discretion. Changes come into force from the moment they are posted in the Online Store and are binding on the Buyer who wishes to use the Online Store.

14.3. The information provided on the Seller’s Store website is considered to be provided to the Buyer in writing.

14.4. The Seller may transfer their rights and obligations arising from these Rules to third parties at any time without the Buyer’s consent and without notifying them.

14.5. Any disputes between the Buyer and the Seller shall be resolved through negotiations. If the parties cannot reach an agreement, disputes are finally resolved following the laws of the Republic of Lithuania.

14.6. The Buyer-consumer may submit a request and/or complaint regarding the goods or services purchased in the Store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax. 8 5 279 1466, email [email protected], website www.vvtat.lt, to its territorial divisions in the counties) or fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This condition does not apply to Buyers who are legal entities.